FAQ - Frequently Asked Questions

Need assistance?
  1. What should I do if I lost my password or user name?
  2. How do I change my password for an existing user account?
  3. Who can I turn to if I don't know what to do?
  4. What should I do when my browser displays a communication error?
What should I do if I lost my password or user name?

Use the function "Lost or Forgotten password?" on the homepage of Diners Club eAccount.
How do I change my password for an existing user account?

To change your password, you can use the function "Forgotten your password?". Enter your User name in the form and click the "Send" button. An e-mail will be sent to the e-mail address you gave when registering, giving a link to the page for creating a new password.
Who can I turn to if I don't know what to do?

Please contact our Customer Service Department:


Tel.: +421 2 5778 9444
e-mail: customer.service@dinersclub.sk
What should I do when my browser displays a communication error?

Please check your browser settings.
Cookies must be enabled and you must check that you are not using a proxy server.